Shipping & Returns

Last updated: 16 October 2026

We ship farrier tools and aprons from our workshop in Sialkot, Pakistan to customers worldwide. This page explains how shipping, customs, returns and faulty items work for online and wholesale orders.

Shipping

Where we ship

We ship worldwide to every country our courier partners deliver to, including the USA, Canada, the UK, Europe, Australia and the Middle East. If you are unsure whether we deliver to you, message us before ordering.

Processing time

  • Online orders for standard items: processed and dispatched within 1–3 business days of payment confirmation.
  • Wholesale, private label and custom orders: production usually takes 2–3 weeks after you approve samples. Your timeline is confirmed in your quote.

Orders are not processed or shipped on weekends or public holidays. During busy periods processing may take a little longer, and we will let you know if your order is delayed.

Delivery times

  • International express courier: usually 7–21 business days after dispatch, depending on your country.
  • Air or sea freight for large wholesale orders: confirmed in your quote.

Delivery times are estimates and can be affected by customs checks, weather, holidays and courier delays. Once your order ships you will receive an email with a tracking number and link.

Shipping costs

Shipping costs depend on the weight of your order and your destination. For online orders they are calculated and shown at checkout. For wholesale orders they are included in your quote.

Customs, duties and taxes

International orders may be charged import duties, taxes (such as VAT or GST) and customs fees by your country. These are not included in our prices or shipping costs and are paid by the buyer. We provide a commercial invoice and export documents for customs clearance, but we are not responsible for delays caused by customs.

Your address

Please check your shipping address and phone number before placing your order. Couriers use your phone number to arrange delivery and customs clearance. We are not responsible for orders delivered to an incorrect address entered at checkout.

Lost or damaged parcels

If your parcel arrives damaged, or has not arrived, contact us within 7 days of the delivery date or expected delivery date. We will work with the courier to resolve it and, where the courier confirms loss or damage, send a replacement or refund.

Returns

If you are not happy with an item, you can return it within 30 days of receiving it for a refund or exchange.

Return conditions

  • The item must be unused, in the same condition you received it, and in its original packaging.
  • You need your order number or proof of purchase.
  • Contact us first at info@bruteinternational.com or on WhatsApp. We will confirm the return and send you instructions. Items sent back without contacting us first cannot be accepted.
  • Return shipping is paid by the buyer, unless the item arrived faulty, damaged or was not what you ordered.

If you are in the European Union, you also have the legal right to cancel your order within 14 days of receiving it, for any reason, under the same conditions.

Items we cannot accept back

  • items that have been used, sharpened or modified
  • private label, engraved or custom-made items
  • sale or clearance items
  • wholesale orders, except for faulty items (see below)

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are sent to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show it. Original shipping charges are not refunded.

Exchanges

The quickest way to swap an item for a different size or model is to return the original and place a new order for the item you want.

Faulty, damaged or wrong items

Every order is inspected before it leaves our workshop, but if something arrives faulty, damaged or incorrect, please inspect your order on arrival and contact us within 7 days of delivery with your order number and clear photos. We will replace the item, send what was missing, or refund you, at no extra cost to you.

For wholesale orders, report any faults or shortages within 7 days of delivery. We will resolve them by replacement, credit on your next order, or refund, as agreed with you. Normal wear from use, sharpening damage and misuse are not covered.

Questions

For any question about shipping or returns, email info@bruteinternational.com or message us on WhatsApp +92 300 6455406. We reply within 24 hours.